Hi Ski & Ride School Pros,

As we prepare for the season, we're sharing an updated FAQ with answers to common questions, key expectations, and guidance on how Lesson Connect supports the guest experience through Ski & Ride School in My Epic.

The following FAQ covers:

• Overview of Lesson Connect & Ski & Ride School in My Epic
• Instructor Experience
• Lesson Management & Skill Tracking
• Photos & Guest Experience

Thank you for everything you do to create unforgettable experiences both on and off the snow.

Q: Why are we introducing this new technology?

This new technology supports the Experience of a Lifetime by combining world-class instruction with innovative technology. Built from feedback from guests, instructors, and Ski & Ride School leaders, these enhancements provide a smoother arrival experience, greater visibility into lesson progress, and an easier way for families to relive and share their day. The technology also gives instructors and leaders a centralized, real-time hub for managing lesson information and delivering a more connected guest experience.

Q: What's the difference between Lesson Connect and Ski & Ride School in My Epic?

• Lesson Connect is the instructor and leadership application used to manage lessons, class rosters, skill progression, lesson reviews, photos, and guest information.
• Ski & Ride School in My Epic is the guest-facing experience where guests and parents can view lesson information, progress updates, achievements, photos, and lesson summaries.

Q: Where will the Ski & Ride School experience in My Epic app be available for Winter 26-27 season?

• New Resorts Returning Resorts
  • Crested Butte
  • Heavenly
  • Hunter
  • Kirkwood
  • Mount Snow
  • Northstar
  • Okemo
  • Park City
  • Stevens Pass
  • Stowe

• Returning Resorts
  • Beaver Creek
  • Breckenridge
  • Keystone
  • Vail

*Ski & Ride School in My Epic and Lesson Connect will be available and required for Adult and Child
group lessons.

Q: What improvements have been made since last season?

• Bug fixes and performance enhancements throughout Lesson Connect
• Updates to improve lesson management workflows
• Enhanced photo management functionality
• Improved skill progression and lesson review experiences including bulk update capabilities
• Enhancements to leadership functionalities and reports
• Additional refinements based on feedback from employees and guests

Additional details on new features and resort-specific updates will be shared during preseason training.

Q: Is the Lesson Connect app required for instructors?

• Yes, the expectation for instructors at participating resorts will be to use the Lesson Connect app for all child and adult group lessons.

Q: How will instructors be supported with devices usage? Will instructors be compensated for using personal devices?

• BYOD (Bring Your Own Device) Stipend:
  • If you choose to use your own device for the season, the stipend is $35.00 USD after tax per qualifying calendar month.
  • 5 Lesson Connect enabled group lessons in a calendar month to qualify
  • Device must meet device technical requirements for app functionality
  • There will be company devices available for instructors who do not have eligible devices, or who choose not to enroll in the BYOD Stipend program
• More details and specifics on the BYOD Stipend will be sent to you in October

Q: How should instructors handle unreliable Wi-Fi, cold weather, or low batteries?

• Our company’s investment in this innovative technology has included improving and expanding Wi-Fi across our mountains and in key Ski & Ride School areas
• The app is designed to use low-energy Bluetooth technology, minimizing battery consumption while allowing instructors to access all other device functions seamlessly, even when running in the background

Q: Why is accurate use of Lesson Connect important?

• Many of the features guests experience in My Epic are powered directly by instructor actions in Lesson Connect including skill progress, level progression, photo flowthrough, badges, and lesson summaries
• Preview 1: A New Way To Start Your Lesson Is Coming!
• Preview 2: A Closer Look At Lesson Connect
• Preview 3: See the Guest Experience Through Their Eyes

Q: Are skill progressions based on lesson levels 1–9 or green/blue/black zones?

• The skill progressions are based on a student’s journey progressing through levels (1-9), viewed through a skills-focused lens
  • This means students will be able to view their progress through the specific skills you’ve taught them

Q: How do skill progressions work?

• Skill progressions track the specific skills a student is learning as they move through Ski & Ride School lessons
• Guests can view:
  • Each skill will be identified as: Not started-> In Progress -> Completed
  • Visualization of progress through beginner-intermediate- advanced learning zones
  • Previous lesson history from all SRS in My Epic enabled Vail Resorts mountains
  • Recommended next lesson placement

Q: What is the difference between "In Progress" and "Completed"?

• In Progress
  • The student is actively developing the skill and continues to practice it.
• Completed
  • The student demonstrates consistent ownership of the skill and is ready to focus on new skill development

Q: What if a student's skill progression needs to be adjusted?

• Instructors can adjust skill progression when necessary to accurately reflect a student's current ability level and learning needs
• As always, instructor judgment and guest conversations remain important parts of the learning experience

Q: What does the guest experience look like (before, during, after)?

• Before the lesson, guests can view upcoming lesson details, complete digital check-in requirements, and access student specific information in the My Epic app
• During the lesson, they may receive photos, progress updates, and lesson duration notifications as their Ski & Ride School experience unfolds
• After the lesson, guests can review a post-lesson summary that includes photos, skill progression, achievements, and skill advice for future lessons

Q: How are achievements earned?

• Many achievements are automatically generated through activities recorded in Lesson Connect, including:
  • Lift usage
  • Terrain exploration
  • Skill progression updates
  • Lesson participation
  • Resort-specific milestone tracking

Q: Can guests share photos with friends and family?

• Yes
  • The Ski & Ride School experience in My Epic app will allow the guest to download and share lesson photos via text, email, and social media

Q: Is there a way to opt out of photos?

• Yes
  • Guests can opt out of lesson photos, and those preferences should always be respected
  • Guest profiles will show that they have opted out of photos
• Photos are stored securely within the platform and are not saved directly to instructor’s devices