Greetings Stowe Snow Pros,
The Glint Continuous Listening Survey is now open, and we’re aiming for a 70% participation rate. Can you help us hit our goal?
Your feedback truly matters—to our Stowe team and to the broader Vail Resorts organization. Insights from your last survey directly informed meaningful changes this season. As we begin our final Continuous Listening Survey of the season for Seasonal Employees.
This survey is confidential. Honest feedback — positive or constructive — is what helps us improve.
CLICK HERE TO COMPLETE YOUR SURVEY!
Need Some Ideas for What to Share?
Employee Benefits
Scheduling and workload
Safety and Support on snow
Communication with Leadership
Training, Progression, and Recognition
Anything that you wish to share!
Insights from your last survey directly informed meaningful changes this season. As we begin our final Continuous Listening Survey of the season for Seasonal Employees, we want to share what we heard and what we’ve been working on.
Top Positive Themes
Appreciation for Stowe Leadership & Team Culture
Pride in Stowe
Strong Connection to Stowe
Top Constructive Themes
Onboarding & Technology Challenges
Resources & Equipment
Communication Overload
Recognition & Feedback Cadence
Safety & Guest Behaviors
Perks & Policy Changes
Belonging & Trust
We analyzed your feedback, identified themes, and developed both short- and long‑term plans to support meaningful change. Here are a few examples:
Onboarding Technology Challenges
Your feedback about SIS Status Rehire and onboarding challenges has been heard at both the local and company level. As a result, Vail Resorts will be transitioning to a new HR platform—Workday—at the end of the 2025–2026 season.
This will bring a fully redesigned onboarding experience next year with the goal of making your process smoother and more intuitive. More information will be shared as we get closer to the rollout.
Communication Overload
We identified two distinct themes:
1. Too Many Emails
Some employees were receiving excessive training reminders from TheLift for trainings they didn’t need. Thanks to your feedback, we identified and resolved many of these unnecessary assignments.
2. Difficulty Finding Key Information
To make communication clearer and more consistent, we’ve consolidated updates on StoweSnowPros.com, which now hosts:
All Senior Manager emails
The latest weekly video update
We’re also aligning the video and written updates to ensure consistency. This is a work in progress, and we appreciate your patience as we refine our communication flow.
Recognition and Feedback
We heard that End‑of‑Season reviews can feel surprising, overly standardized, or hard to read. In response:
David Jakubson is redesigning the EOS review template for clarity and readability.
POD leaders have also completed mid-season check‑ins to help create a more consistent feedback cadence.
Culture, Belonging, and Experiences
When I talk with our team, it’s clear how much you love Stowe and the culture we’ve built together. It’s the way we ski and ride, support each other, trust each other, and create a real sense of belonging and community. That’s always been driven by the backbone of this organization — YOU, the staff.
As we look at what made Stowe great in the past, we’re also focusing on how to carry that same feeling into the future. A few quick wins this season included:
Bringing back the Staff Photo & Social
Hosting three all‑staff morning meetings at the top of Meadows
Testing a few future ideas that aren’t quite ready to announce yet (Ski Racing, anyone?!)
This effort to reconnect with our culture is being driven by your local team here at Stowe, and it also aligns with a larger, company‑wide Vail Resorts initiative to support each resort’s unique identity and spirit.
All that said — we’re excited to bring some of the best pieces of the past forward, along with new ideas for the future.
Your Voice Shapes Our Future
Tell us what’s working, where we can improve, and what would make your experience better.
CLICK HERE TO COMPLETE YOUR SURVEY!
This survey is confidential. Honest feedback — positive or constructive — is what helps us improve.
My Best,
Tim Shannon
Senior Manager, Ski and Ride School